On the login page, there is a link that says “Forgot Password?”
Click this link and you will be directed to a page where you will enter your email address (the same email address as your username). Your password will be emailed to you within 30 minutes. If you do not receive an email, check your SPAM folder.
If you still have not received your email, go to “Chat” or "Support" at the bottom of the website and request assistance or go to Contact Us. It could be that your email address was entered incorrectly when you created your account, that your email service has blocked the email from the Registry, or you have a different email address on file. (If you print your Registry Membership Card, you will have access to your Registry ID number and the email address on file. Be sure to print a new card if you change email addresses. Your Registry ID number will be the same, but the email listed on the card will change).